Uber: passengers ' reviews. Taxi service

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2020-05-14 08:00:24

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Taxi companies used by every one of us. Even those who have their own transport, do not always have the opportunity to conduct its due to poor condition or even banal fatigue. Ordering a taxi for a minimal price, you will be assured that you will receive.

If we are talking about taxi services, it is impossible not to mention a service like Uber. Reviews about him are very diverse - ranging from the strikes of taxi drivers, claiming that the model proposed by this company robs jobs, and to the people who managed to use the services of Uber and has to order a car using the application.

Read More about what about Uber reviews managed to find us, read on.

General information

First specify what is the most Uber. This service, founded in 2010, the idea for which came to developers, as noted in unofficial sources of information, back in 2008. Initially, the service was positioned as such that provides the ability to quickly and easily order a taxi exclusively with luxury cars. We know even that Uber gave its drivers a list that has been marked available for work vehicles. It was a BMW 7-series, Mercedes-Benz S500, Cadillac Town Car and other similar models.

However, later it became clear that the model proposed by the startup can grow into something more than just a form of ordering the car. Uber offered the opportunity to benefit all participants - both taxi drivers and customers. Of course, the list of machines that can be ordered, increased.

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Uber reviews

Benefits

The First advantage for those who order a taxi using this app. It is important to note that the cost of Uber gives you the opportunity to share with your friends, colleagues or even random people, saving, thus, the customers money. In order to separate and know exactly who should pay how much, there is a special button in the Uber app. Its usage is pretty simple.

The Second point concerns the drivers and owners of vehicles. In contrast to the simple taxi companies, where the driver is taken as an employee, in the model proposed by the startup, everything is different. Taxi driver Uber is an easy - owner of a car who may engage in additional earnings in spare time. Thus, he "monetizing" as your own time and your car, removing the income.

Use all

There is another concept which operates the service. So, it significantly reduces the number of cars on the roads. Because to use the taxi service Uber can be cheaper, it voids any sense to buy your own car - in fact in any situation it is possible to call a private driver with the application. According to the authors, this reduces the number of cars on the road that brings some benefit to the environment.

Another point that has been said, is an opportunity to benefit those who owns a car. So she is not idle in the garage, the driver of the Uber taxi can earn on his car, covering, thus, the cost of maintenance.

Uber taxi

How to order

According to what I leave on the Uber service reviews, taxi here is in a fairly convenient form, with a new mobile application. Due to this, Uber have a lot of competitive advantages compared to the traditional order a taxi by phone. First, the application automatically detects the location of the client, allowing me not to bother giving the address where you want to go. Second, the service has a function to show the available cars in the area where the customer resides. Again, the ability to see on the map the movement of a car is a great alternative to the usual SMS and calls “the car has arrived”. It is possible to be prepared for the arrival of the taxi driver.

Besides all this, there are other bonuses Uber. For example - the ability to see a transparent system of tariffs. In the application noted, how is the travel cost calculation on the basis of its range. This is intended to put the edge of the unreasonably high price. In the case of using Uber, the customer's phone will show how much it must pay in advance.

Positive feedback

All these moments will surely make a trip with Uber is more convenient and beneficial in many ways. Due to this, again, the service began to gain popularity in many countries. Now, if you believe the information on the official website, it works around the world, making travel with private carriers cheaper and more comfortable.

Of Course, there are in Russia Uber. Moscow with all its traffic jams, obviously in need of service which could reduce the number of cars on the roads. However, more likely is the possibility that users of the service will not be to abandon cars principally for the reason that even this service is not only positive but also negative reviews. We will talk about them in this article, including.

Uber fares

Reviews payment

Since the Uber rates generated using the mobile application, respectively, and the payment is carried out in the same way - virtual. Directly cash theof service for transportation services are not paid - all the money is debited automatically with the user's credit card. There's a plus - not worth it to think about whether you have enough cash to pay for the road; not create additional field for manipulation with the price of the part of the driver; the Uber appears able to track how much the customer paid, and how much this should make the driver.

Such a system, of course, brings to Uber reviews are positive in nature. And customers like the ability to pay in the form of cash with cards.

But there is another reality - the human factor, which also cannot be dropped. Example of how it can spoil the impression about the service can be customer testimonials, whose drivers have disabled the “meter” kilometers in time. Accordingly, the system counted the astronomical amounts that were debited from the customer card. This happens, for example, if the driver does not mean that the passenger got out and the trip was completed - statistics continues to collect data about where the car is being driven and, for this reason, instead of 300 rubles can count all 3000. At least a few of these reviews we could find on the Uber website (St. Petersburg). The solution is quite simple - make sure when the car stopped, the driver marked your journey as over, and the billing stopped.

As for what Uber rates - to know that you can on the official website of the company, just putting the city that interests you. As noted in the official information, assessment of the cost of the trip is based on prices in your city and, of course, the duration of the trip.

Feedback on travel

Uber free ride

The Path is calculated by Uber, may also be different from the actual route, which was followed by your taxi driver. At the very least, and it can be found if you read the reviews about Uber.

Taxis is always an opportunity for knowledgeable drivers “cheat” a bit more due to the longer path. That's OK, because to reproach him in that way was really longer than necessary - hard. The taxi driver can argue the fact that the alternative route was a threat to get stuck in traffic jams, so he decided not to risk it. The same flaw is and Uber.

The App itself calculates the length of the route that you would like to follow, and then provides information about the duration of the trip and, most importantly, its cost. Based on these data, the client knows the approximate price of a taxi, knowing how long he will have to pay.

But there are situations, when everything happens in a different scenario. In the reviews there is a lot of information about it. Is stated in the application route, the taxi driver carries your customer for a longer journey. Due to this, of course, lost more time on the trip and, most importantly, increasing the amount you will have to pay the client.

There Are situations when the driver may deliberately drive longer routes in order to “dash” the extra mileage. And it also happens that the taxi driver genuinely does not know the route, and therefore focuses exclusively on the Navigator on your mobile phone. Card does not always take into account the actual situation on the roads (repair, tube, the ability to “cut” the distance to travel shorter path, which is not on the cards and similar things), so this driver as quickly as possible you will not take. Again, it may be dissatisfaction with the customer how it drove and how much time eventually left for the trip.

Reviews transport

Cars that are available for order in the service, also deserve special attention. As already noted, in Uber cars were initially allowed only those that meet certain criteria. In particular, it was a membership model to a particular class. That is, the classic "Zhiguli" will not find here, even the economy version is a nice car, the interior of which needs to be put in order and proper form.

Most of the reviews that we could find on various resources on the Internet indicate that the machines in service is good - most often this is a foreign car Executive class, to go to which is nicer than the usual Daewoo Lanos. On the other hand, there are negative reviews concerning transport. They are talking about, that doesn't always matter what car you drive - Mercedes-Benz S500 or a Renault Laguna. More important is the cost of travel, and it will clearly be lower in the case of Renault than if you drive on the German premium cars.

Uber bonuses

In Addition, some users even complained about the transport that they had to go after the order through Uber. In particular, we were able to find characteristics of the people, noting that the car, despite its premium brand, the inside was clearly worn, indicating prolonged use of the driver as a taxi driver. To pay more for that ride in the old Mercedes, many customers do not consider it appropriate. To parry this statement is from a position of safety. Yes, it is cheaper to go to the old "Zhiguli", but in any case of force majeure on the road, you will agree, it is better to be in a Mercedes. Perhaps this was the chief motive of the creators of the service, when created the requirement for the class of car.

Feedback about the taxi drivers

I would Also liketo talk about the drivers which can be caught in the service. Of course, most taxi drivers around the world when ordering the machine, comply with all the stereotypes that can be found in jokes. It is the people who by the nature of their work love to talk with customers. So it is normal if a driver starts to have a conversation with you. Anyway, you see each other the first and last time, so please feel free to share their personal problems and experiences, especially psychologists have shown that it helps to feel better. So, if you order a car through Uber, prepare for the fact that in this matter, this service is no different from other companies.

On the other hand, some moments, as evidenced by the reviews, can go beyond the norm. For example, drunk drivers. If we are talking about traditional taxi services, there is a clear control of the condition of the person gets behind the wheel. In addition, there are the bosses, which is, without a doubt, fired drinking on the job (and even driving) of a person.

With Uber situation is a bit different. Here there is no boss and there is only a rating system and the ability to complain about the taxi driver. Yes, the client can after he was given the service to complain, and the driver is likely to assign a negative rating, which he will not be able to continue working. But to prevent the situation when a drunken taxi driver will take your order through this service is very difficult. Yes, and any licenses to conduct such activities as transportation of passengers in this service is not.

cost Uber

Grading System

We already talked about the fact that drivers assign a similarity rating. The more they work and take night orders - the more it grows. Again, if the customer leaves a positive evaluation about performed services - the taxi driver gets the increase of the rating.

The same applies to passengers. Each customer has its own “reputation”, which is based on the adequacy of his behavior. This rating system is visible to the taxi drivers who take the order. They see not only the cost of transportation, but what kind of person they come across. Plus this system allows you to "weed out" those who order a taxi, but not arriving at the call - numbers of such users fall into a “blacklist”.

Problems Uber

About the service, there are many mixed opinions. Someone claims that this model cannot take root in Russia, and there are a lot of reasons. If your startup idea appeared somewhere in San Francisco, where there was a problem was people wanting to transport on the transport and, consequently, those who needed taxi service; that in our country there are a lot of other people. For example, taxi drivers, pushing customers to leave them a tip in the form of cash. Or, say, customers who leave negative feedback “just”, for the reason that they are not paid 100, the way you want and 200. Another example is the already mentioned above the drivers to artificially "grooving" extra miles.

That is Uber there is turmoil in the form of the model is presented as basic as it is implemented in our country. And certainly the service has plenty of such local problems in each country. It all depends on the mentality of the people, their customs, habits, and culture.

Should I use

Uber phone

If you read all these customer reviews about the service and Uber is still not decided whether to use it, we have good news for you. For people who first took advantage of the services available to Uber a free ride. It also can be called a test, because its purpose is to give the potential client to understand how easy and comfortable the use of the service, how easy it is to rent a car where you need it and how cheap it all can be.

So, if the reviews didn't clarify for you the situation, our advice is to just try it. Install the application, understand how it works. And the next time you want to call a taxi, try Uber. Perhaps you really like the mechanism of action of this application is to track the movement of taxi driver, no need to dictate the address and pay cash. If everything is to your liking, then why not? In the end, this service is for the shortest period of time have become extremely popular around the world. There is a possibility that you have some minor problems like the taxi driver, asking for a tip or out of the cabin. On the other hand, there are assessments that you can put at the end of the trip. And, maybe you'll get lucky and your trip will be just fine.

The whole concept of Uber has the right to exist. Perhaps in Russia it will develop only some time later, but we are confident that this will happen. And if not this, then some other taxi service via an app will make a real boom in the transport market, and at the same time and in employment.


Article in other languages:

AR: https://www.tostpost.com/ar/business/22286-uber-passengers-reviews-taxi-service.html

BE: https://www.tostpost.com/be/b-znes/39761-uber-vodguk-pasazhyra-sluzhba-taks.html

DE: https://www.tostpost.com/de/business/39270-uber-bewertungen-von-passagieren-taxi-service.html

ES: https://www.tostpost.com/es/centro-de/39051-uber-los-clientes-de-pasajeros-servicio-de-taxi.html

HI: https://www.tostpost.com/hi/business/23894-uber-passengers-reviews-taxi-service.html

JA: https://www.tostpost.com/ja/business/21849-uber.html

KK: https://www.tostpost.com/kk/biznes/40164-uber-p-k-rler-zholaushylar-taksi-yzmet.html

PL: https://www.tostpost.com/pl/biznes/41960-uber-opinie-pasa-er-w-taxi.html

PT: https://www.tostpost.com/pt/neg-cios/41589-uber-coment-rios-de-passageiros-servi-o-de-t-xi.html

TR: https://www.tostpost.com/tr/business/36680-uber-yorumlar-yolcu-taksi-hizmeti.html

UK: https://www.tostpost.com/uk/b-znes/40603-uber-v-dguki-pasazhir-v-sluzhba-taks.html

ZH: https://www.tostpost.com/zh/business/28942-uber-passengers-reviews-taxi-service.html






Alin Trodden - author of the article, editor
"Hi, I'm Alin Trodden. I write texts, read books, and look for impressions. And I'm not bad at telling you about it. I am always happy to participate in interesting projects."

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